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Community Relations Representative | Waste Management | Seattle, WA

Waste Management, Inc., a Fortune 200 Company, is the leading provider of comprehensive waste and environmental services in North America. The Company is strongly committed to a foundation of financial strength, operating excellence and superior customer service. We offer a full range of environmental services to 22 million residential, industrial, municipal and commercial customers. Come and join our team!

General Summary
The Seattle District Community Affairs Representative will have responsibility for working with franchise cities and counties in order to ensure successful contract relationship with our municipal customers, as well as to grow our revenue through new municipal business opportunities and by expanding profitable business into existing communities. The Public Sector Representative is also expected to support participate in strategic planning efforts for new business development, including market place analysis, government relations and community outreach and organization.

Essential Functions
  • Develop and manage comprehensive marketplace plans for existing business, which includes government and community affairs, media and outreach, and business development components.
  • Assist in the development and implementation of political strategies for assigned franchise cities and prospective franchise cities.
  • Ensure customer satisfaction through direct communication and solicitation of feedback with elected officials, municipal staff and community leaders.
  • Maintain strong visibility in professional associations and key community organizations. Join and become active in key associations in the franchise city. i.e. Chamber, Rotary, etc.
  • Maintain awareness of competition and industry trends. Stay abreast of local issues pertaining to waste services and other major local issues.
  • Meet on a recurring basis with city officials, city managers and key staff members.
  • Meet with City Staff at least once each month. Attend at least one council meeting each quarter regardless if WM is on the agenda. Present an informational item to the council at least once each quarter. Establish and maintain a visible presence with key local officials in our franchise cities.
  • Develop a political contributions plan for elected officials consistent with Company policies. Develop and manage a charitable contributions program.
  • Ride along with the supervisor (route manager or district manager) in contract cities at least once a quarter; attend the majority of meetings that are held with the WM and city staff.
  • Communicate all concerns and information that you collect in the marketplace to your manager.
  • Partner with the Director of Public Sector Services to secure new municipal contracts, either through negotiation or procurement.
  • Identify emerging issues, problems, and trends in local government and determine their relationship to Waste Management.
  • Seek opportunities to foster support for WM initiatives, policies, and programs.
  • Work with local Waste Management team to identify and resolve issues affecting local customers.
  • Participate in the successful implementation of all new municipal contracts, including (but not exclusive to) public education outreach efforts, execution of successful new multi-family and commercial recycling programs and roll-out of the City's new Binless Collection Program).

Administrative Functions
  • Comply with all company policies including procedures for making gifts to public officials (staff and elected). Attend Service Machine meetings at least once a quarter and communicate with the Call Center on a regular basis to provide updates on Franchise Cities price increases, holiday schedules, etc. Confirm that they have the correct contract information in their database to respond to customers accurately and effectively.
  • Update and submit required reports in a timely manner.
  • Maintain a thorough understanding of franchise contract(s) and take responsibility for contract compliance and reporting.
  • Use WM Contrax to ensure compliance with all contract provisions.
  • Develop proposal strategy with manager and operations. Assist in writing and developing creative responses to RFP's.
  • Assist in developing and implementing educational material as outlined in franchise city contract.

Additional Job Functions
  • Continue professional development to become an industry resource to our city staff.
  • Develop programs that positively impact the environment and that are viable to WM and attractive to our customers.
  • Continue to increase knowledge of Sustainability issues and environmental programs that WM offers.
  • Learn about recycling programs that WM offers and how they impact our diversion.
  • Attend industry functions that your franchise city staff attend.
  • Other special projects and tasks as assigned.

Education and Experience
  • Required: Bachelor's Degree or equivalent experience, in Public Affairs or similar area of study, and three to five years of previous experience
  • Preferred: Master's Degree or equivalent experience in Public Affairs or similar area of study, and three to five years previous experience.

From everyday collection to environmental protection, Think Green, Think Waste Management!

Waste Management is proud to be a diverse and equal opportunity employer. We offer a competitive salary and benefits package. To learn more about our Fortune 200 Company go to: http://www.wm.com

To apply for this position, please copy and paste the following link into your browser address bar:

http://wm.contacthr.com/11290496

or submit your resume and salary requirements through our homepage at

https://wm.recruitmax.com/MAIN/CareerPortal/job_profile.cfm?szOrderID=5780&szUniqueCareerPortalID=150&szUniqueCareerPortalID=c1dddf7b-df3a-462e-86fe-366a841b1155



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